Refund Policy

Last updated: April 2025

We want every mother who comes to Wo-health to feel supported and confident in her decision to invest in her recovery. This policy outlines how we handle cancellations, rescheduling, and refunds across our services.

If you have a concern about a session or service, please reach out to us directly before requesting a refund — we will always try to make it right.

1. Introductory Clarity Call

Our introductory call is offered free of charge. No payment or refund applies.

2. Individual Sessions (Lactation, Counselling, Fitness & Nutrition)

Cancellation with 24+ hours notice: Full credit toward a future session. No refund to original payment method.
Cancellation with less than 24 hours notice: The session fee is forfeited. We are unable to offer a credit or refund for late cancellations, as this time has been reserved by a practitioner.
No-show (no notice given): The session fee is forfeited.
Rescheduling: You may reschedule a session up to 24 hours before the scheduled time at no charge.

3. Packages & Multi-Session Plans

Packages are non-refundable once purchased.
Unused sessions within a package may be transferred to another service or used within 6 months of purchase.
If Wo-health is unable to deliver a session due to practitioner unavailability, the session will be rescheduled or credited — your choice.

4. WhatsApp Community Membership

If the community is offered as a paid membership, fees are non-refundable once the billing period has begun. You may cancel future renewals at any time by contacting us.

5. Digital Resources & Content

Purchases of digital resources (guides, recorded sessions, written materials) are non-refundable once accessed or downloaded, as the content is delivered immediately upon purchase.

6. Cancellation by Wo-health

In the rare event that we need to cancel a session due to practitioner illness or an unforeseen circumstance, we will:

Notify you as soon as possible
Offer a full reschedule at your convenience, or
Issue a full refund to your original payment method within 7 business days

7. Exceptional Circumstances

We understand that postpartum life is unpredictable. If you are facing a medical emergency, hospitalisation, or a significant personal crisis, please reach out to us. We will review your situation with compassion and do our best to accommodate you.

8. How to Request a Cancellation or Refund

Contact us via WhatsApp or our contact form with your name, the service booked, and the reason for your request. We aim to respond within 2 business days.

9. Refund Processing

Approved refunds are processed within 7–10 business days. The time for funds to appear in your account depends on your bank or payment provider.